Video Conference Technical Issues

How to Download/Install Video Plugin (One-Time)
  1. When user logs in for the first time a pop-up alert appears at the bottom center of the screen directing you to download the video confer...
Wed, 26 Nov, 2014 at 5:20 AM
So you've scheduled an appointment and are on the WeSession page. However, you can’t seem to get the video conferencing interface to appear and your client is dealing with the same issue. "Is there something I need to download?"
  In order to get the video conferencing interface to appear, the Vidyo plug-in needs to be downloaded. You can download this HD multipoint video co...
Wed, 26 Nov, 2014 at 5:21 AM
I followed the steps of downloading the video plug-in, but I still can't get the plugin message to disappear. What do I do?
   1. In some browsers, particularly Chrome, it may ask you to “allow software to run” even after installing. If so, click “always run” at the top...
Wed, 26 Nov, 2014 at 5:22 AM
Video Conferencing Troubleshoot
  Make sure you are using OS and browser types/versions that are compatible with WeCounsel’s video conferencing software. View options here. ...
Wed, 26 Nov, 2014 at 5:23 AM
Audio Troubleshoot
  Check your configuration setting to make sure your video, audio, and microphone settings are correct and the correct devices are selecte...
Wed, 26 Nov, 2014 at 5:23 AM