1. When user logs in for the first time a pop-up alert appears at the bottom center of the screen directing you to download the video conferencing plugin. Click “Download for Mac” or “Download for PC” whichever you are using, and “Save” if you are given the option.


2. Go to your “Downloads” and open the plugin installation.


3. Run the installation and follow the steps.

4. Once the installation is complete you will need to refresh your page.


5. If the pop-up window still indicates that the installation is incomplete, exit completely out of your browser and open up a new window.  


6. The pop-up alert should be gone, indicating the plug-in was successfully installed.