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Manage Your Video Sessions
How do I schedule a session?
I have already scheduled a session with my client, now how do I check-in to the session - how does my client check in?
How can I cancel a session with one of my clients and will I be charged for this?
Privacy and Security
How can I inactivate or block a client and what’s the difference?
Can I client see my notes as I am taking them?
Video Conference Technical Issues
How to Download/Install Video Plugin (One-Time)
So you've scheduled an appointment and are on the WeSession page. However, you can’t seem to get the video conferencing interface to appear and your client is dealing with the same issue. "Is there something I need to download?"
I followed the steps of downloading the video plug-in, but I still can't get the plugin message to disappear. What do I do?
Video Conferencing Troubleshoot
Help Desk Software